Parent Info

Everything from health and safety to booking payments and contract details is covered here.

Safety and Security

The safety of Scape’s residents is our primary concern. We operate 24 hour security, and after hours we have security staff stationed at reception to maintain a safe environment and ensure only residents enter the building. CCTV cameras cover the interior and exterior of the building excluding bedrooms, and are monitored by security staff. Scape operates a secure key fob room entry system. Sensors are in place on every access point on the exterior of the building and the internal residential areas; access is gained by raising the key fob to the sensor. Each fob has its own unique coding relating to the key holder and the areas that they are permitted to enter. These measures are in place to ensure both our students and the building is secure at all times. For more information on these measures, review our security plan below.

Many of the issues regarding safety in London are the same as those in other major cities. To ensure their personal safety we suggest that students consider the following:

• Tell a friend or fellow resident where they are going
• Plan routes in advance
• Be careful at cash points and cover pin codes
• Keep an eye on personal belongings, especially in busy areas
• Avoid walking in unlit areas, and don’t try an unfamiliar route alone or at night
• Look confident and walk with purpose
• Scape has sophisticated and sensitive fire-alarm systems. Heat and smoke detectors are standard in all our rooms, common areas and corridors, and we carry out regular evacuation drills and weekly fire alarm testing. Fire safety blankets and evacuation plans are present in all our rooms with CO2 and foam extinguishers available on every level.

Guests

Guests are allowed provided they are signed in with reception so as to comply with fire regulations. All non-residents must vacate the building by 11pm. Overnight guests are not permitted without prior management consent. Typically this is acceptable, however each request is reviewed upon its own merit on a case-by-case basis.

Important Documents

Payments and Contracts

Before making any payments, we advise you to review both the terms and conditions of an application and the residence agreement. All contracts at Scape East are on a 51 week basis. Some shorter contracts commencing January 2014 may be available at Scape Greenwich, please contact us to check for availability. The licence agreement is a legally binding document between Scape and the tenant. It sets out the policies and rules of the building and any obligations of both the landlord (GCP Student Living PLC (Company No. 08420243) trading as 'Scape Student Living' or 'Scape') and the tenant. Aside from any rental fees, students are responsible for a £250 damage deposit, payable by the move-in date. This deposit is refundable should the room be returned with no damages, excluding normal wear and tear, at the end of the tenancy. Damage deposits are registered with the Tenancy Deposit Scheme.

Contract fees can be paid by bank transfer, direct debit, or card online, over the phone or in our offices. Please note that credit card payments incur a surcharge. To accept an offer, students must pay a £500 holding fee, due 02 May 2013 or upon acceptance, whichever is sooner. The non-refundable holding fee will be applied to the first payment. Payments can be made in full, which receive a 2% discount, or in three instalments. When paying by instalments, the first instalment, 34%, is due 02 September 2014 or upon acceptance, whichever is sooner. The second instalment of 33% is due 02 January 2014 and the final instalment of 33% is due 2 April 2015.

Contract fees can be paid to Scape direct or to the collections manager, Grosvenor Facilities Services Limited (Company No. 07853425) whose registered office is at 4 Greengate Park, Harrogate HG3 1GY. Full payment details are provided at the time of booking. 

Rents include all utility bills (e.g. electricity, cold and hot water, heating, internet (broadband and WiFi) and IPTV Freeview service. Rent is exempt of any VAT or Council Taxes. Rent does not include contents insurance, meals, laundry or dry cleaning, TV licence, linens, crockery and cutlery or other services not specified within the residence agreement. Many additional items are also available through reception.